Business Account

When using the ZiiCard, could I be charged fees by third parties?

Can I use ZiiCard at ATMs?

What is ZiiCard?

How do I activate my card?

How can I view my card details?

How do I get ZiiCard?

Is ZiiCard physical or digital?

Where can I use the ZiiCard?

What if a merchant doesn't accept my card?

How do I check my card balance?

What happens if I don't have enough balance?

Why is there a hold on my card?

Can I make purchases if I only have part of the amount?

What about pending transactions?

How do refunds work when using ZiiCard?

What if a merchant charges me incorrectly?

How do I keep my card secure?

Can I freeze or unfreeze my ZiiCard?

Can I temporarily freeze my ZiiCard?

What if I see a transaction I didn't make?

What's my PIN and how do I manage it?

Am I protected against fraud?

What preventive measures does Ziina take?

What's the difference between Ziina Lite and Violet for cards?

Can I reload or add funds to my card?

Can someone else use my ZiiCard?

When does my ZiiCard expire?

Can I use ZiiCard internationally?

Do I need to notify Ziina before traveling?

What if my card is declined abroad?

Are there any fees for using ZiiCard?

Is there a spending limit on the Ziina Card?

What should I do if I suspect fraud or see an unfamiliar charge?

Will purchases show in my Ziina app?

Do I need to have money in my Ziina wallet to use the Ziina Card?

What makes Ziina Card different from other payment cards?

Can I use Ziina Card with Samsung Pay?

Can I change the name on my card?

How do I add my Ziina Card to Google Wallet?

How do I add my Ziina Card to Apple Wallet?

How can I accept payments on Ziina?

How do I use my NFC card?

What are payment links?

How long does it take to process my cash-out?

Do I pay a fee to cash out?

How can I cash out?

Which banks can I cash out to?

Can I cash out to my personal bank account?

How refunds and chargebacks work

Can I use Ziina in Saudi?

What is the difference between Personal, Professional, and Business accounts?

Can I reach support during the holiday?

How can I view my account statement?

Can I access my Ziina account on my computer?

How can I download Ziina?

Why do I need to share my contacts?

What are the foreign exchange (FX) fees?

What counts as a foreign currency (FX) transaction?

How does currency conversion work?

Does Ziina charge FX fees?

Will the FX fee affect the amount I receive?

Will I receive the full amount if I create a payment link in AED?

Why did I receive less AED than expected from my foreign currency payment request?

Where can I find the current fees and exchange rates?

Why is there a difference between the exchange rate I see online and what's applied to my payment?

Can I avoid FX charges?

How can I resolve issues with transactions on Ziina?

Can I transfer money to my bank from the app?

Can I transfer money via IBAN?

How fast is the money transfer?

Tap to Pay - iOS and Android versions

How Do I Troubleshoot Tap to Pay Issues on My Device?

What are the transaction fees for Tap to Pay?

How do I add my Ziina Card to my Apple Wallet?

How secure is Tap to Pay on Android?

Can I use Tap to Pay while connected to VPN?

Can I use Tap to Pay on Android on multiple devices?

Does Tap to Pay on Android work on all devices?

How do I set up Tap to Pay on Android?

How secure is Tap to Pay on iPhone?

Are there any transaction limits or restrictions for Tap to Pay?

Does Tap to Pay support refunds?

How will I know if a payment went through with Tap to Pay?

What cards and payment methods are supported with Tap to Pay?

How do I set up Tap to Pay on iPhone?

Can I use Tap to Pay on iPhone on multiple devices?

Does Tap to Pay on iPhone work on all devices?

How is Tap to Pay different from QR code payments?

What is Tap to Pay?

Who can use Tap to Pay?

What happens if I don’t use my initial 1,000 AED fee-free processing limit?

How can I refer a business to Ziina?

What are the benefits of referring a business to Ziina Business?

What type of card can you add to your Ziina wallet?

How can I add or remove cards from my Ziina wallet?

How can I add cash to my Ziina wallet?

What are the fees to use Ziina Business?

How can I start accepting international payments?

How much interest does Ziina charge?

What are the transaction fees for Tap to Pay?

What are the fees associated with using Ziina on my website?

Are there any fees for sending/receiving money for Ziina Business?

How much interest does Ziina charge?

What are the fees associated with using Ziina on my website?

What are the fees to use Ziina Business?

What are the transaction limits for my verified Business account?

What are the transaction limits for your Ziina Professional account?

How can I verify my account and increase my limits?

How do I register for a business account?

How do I get notified when my account gets verified?

Why do I need to verify my identity (Emirates ID Verification)?

When will this be available again?

Is this a temporary issue?

Is my account restricted or blocked?

This used to work. Why has it been removed?

Why can’t I send money to a consumer?

If you’re not satisfied

What happens after I raise a complaint?

How can I contact Ziina to raise a complaint?

I'm getting an error message when signing up for a Ziina account

How do I close my account?

Is an internet connection required to accept payments?

Do my customers need to install any specific apps?

How can I access or edit my account settings?

How can I change my mobile number?

Can I enable Face ID with my Ziina Business?

How can I change my ZiiName?

How can I add/update my email address?

How can I reset my Ziina pin?

What’s the money transfer limit I can send using Ziina Business?

How can I send money?

How can I send a payment using Ziina Business?

Does the link expire?

How can I accept payments with payment links?

Can I accept payments in another currency through my payment link?

I want to send a payment link to a customer. How do I go about this?

What is a ZiiLink?

Can I accept payments from international customers?

Can I use an international card to make a payment?

Which currencies does Ziina support for international payments?

How can I reach out to Customer Support?

How do I report issues?

How do I provide feedback?

What number can I call to get support?

How can I generate an invoice via Ziina?

How can I send an invoice to a customer?

What is Ziina Professional?

How can I open a Ziina Business account?

Is my biometric data shared with the app?

How secure are passkeys compared to passwords and OTPs?

What happens if my device is not compatible with passkeys?

Can I use my passkey on multiple devices?

What if I lose access to the device where my passkey is stored?

How are passkeys different from passwords?

How do passkeys work on mobile devices?

How do I register a passkey?

What are passkeys?

How can I add personalized branding to my Ziina Business account?

What is the ZiiBoard?

Am I eligible to use the ZiiBoard?

How to generate Ziina QR code for payments?

What is a payment QR code?

How can I get paid with a QR code?

Do my customers need to download Ziina to pay me?

How do I use Ziina to accept payments?

What payment methods are accepted?

Can I refund a payment?

How do I receive money from people who aren’t on Ziina?